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On February 9, 2023, Best Best & Krieger LLP (BBK) Partner Cheryl A. Leanza was published in American City & County.
Multi-line telephone system (MLTS) operators are obligated to provide location info along with a 911 call and must automatically initiate a central notification within their organizations. With cloud-based integrated calling and email, VPNs, apps on mobile phones and more in use today, how can MLTS operators ensure they are transmitting correct location info in an emergency?
In the article, Leanza provides a basic overview of MLTS requirements as well as practical considerations, including:

  • Penalties for noncompliance
  • VOIP limits for E911 location info
  • State laws regarding requiring level of location detail
  • Training

The full article is available online.

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Cheryl Leanza

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